- Majority of our crystals and other products are locally sourced from New Zealand wholesalers.
- Our range of aromatherapy are made by myself using 100% natural ingredients sourced from local New Zealand wholesalers.
- All payments are processed by the third party Credit Card system known as Stripe (stripe.com).
- Your credit card details are not stored on our website and are processed via a secure connection to Stripe’s systems.
- Shipping is a $10.00 flat rate for all of New Zealand
- Allow 1-2 business days for us to get your order processed and ready.
- For residential addresses please allow up to 5 to 7 business days after dispatch. For rural addresses please allow an additional 5 business days.
- Any time delays that may occur when your parcel is with the courier is out of our control and we will assist as best we can.
- For residential addresses please allow up to 5 to 7 business days after dispatch. For rural addresses please allow an additional 5 business days.
- We currently ship to all of New Zealand.
- A tracking number will be sent to you after your order has been processed and shipped by us.
- Yes we do offer returns and exchanges but only under a certain criteria.
- The goods you receive are damaged or broken.
- You must pledge a complaint within 5 days of receiving the order, please email us at info@happinessofhealing.co.nz with photos of the damaged goods and we will arrange for the return of the items at the senders cost.
- Once the goods are received we will process your request within 7 business days and let you know via email of the next steps whether this is a refund or exchange.
( note: will only accept a return if you have an email from us confirming it and no returns or exchanges for change of mind.)